Shipping and Delivery Policy

At Moon Chocolate, we prioritize your satisfaction from browsing to delivery. Here’s what you need to know about our shipping and delivery process:

  1. Processing Time:

    • Orders are typically processed and shipped within 1-2 business days after placement.
    • During peak seasons or promotional periods, processing times may be slightly longer, but we always strive for prompt delivery.
  2. Shipping Methods and Costs:

    • Enjoy complimentary Free Shipping for all orders within the United States. Standard shipping typically takes 2-4 days for delivery.
    • For Expedited/Next day delivery, a flat rate will be paid and calculated at checkout. 
    • For international orders, a flat rate of $25 will be applied at checkout.
    • Customers can select their preferred shipping method during checkout, with options for expedited shipping available for faster delivery.
  3. Estimated Delivery Times:

    • Domestic orders within the United States typically arrive within 2-4 business days with free standard shipping.
    • Expedited shipping is available and usually takes between 1-2 days. A flat rate applies for expedited shipping and will be calculated at checkout.
  4. Order Tracking:

    • Upon shipment, you’ll receive a confirmation email with tracking information.
    • Track your order’s status using the provided tracking number through our website or the carrier’s site.
  5. Shipping Restrictions:

    • We ship to addresses within the United States and select international destinations.
    • Some products may have shipping restrictions due to their perishable nature or local regulations.
  6. Shipping Partners:

    • We collaborate with trusted shipping partners to ensure timely and secure delivery of your order.
  7. Shipping Updates and Communication:

    • Stay informed throughout the shipping process with updates on order status and delivery information.
  8. Shipping Charges and Taxes:

    • Shipping charges are based on order weight and destination.
    • International orders may incur additional taxes, customs duties, and fees imposed by destination countries, which are the recipient’s responsibility.
  9. Shipping Address:

    • Provide an accurate and complete shipping address during checkout.
    • We’re not liable for orders shipped to incorrectly provided addresses.
  10. Cancellations:

    • Orders can be canceled within 24 hours of placement. Contact us immediately to request a cancellation.
  11. Damaged Products:

    • In the unlikely event of damaged products upon arrival, please contact us with photo evidence within 48 hours for assistance.
  12. Order Cut-off Time:

    • Orders placed after 12:00 pm on weekends will be processed the next business day.
  13. Change of Address:

    • Notify us of any address changes before shipping to ensure accurate delivery. We recommend you notify us within 24 hours of placing your order.
  14. Transit/Handling:

    • While we strive for prompt delivery, transit times may vary depending on carrier handling and external factors.
  15. Contact Information:

    • For any inquiries or assistance regarding shipping and delivery, please contact us:

Email: service@officialmoonchocolate.com
Phone: +1 (323) 402-1201
Address: 2505 Telegraph Ave, Berkeley, CA 94704

Your satisfaction is our priority at Moon Chocolate.