Privacy Policy

Welcome to Moon Chocolate Official Shop. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or purchase our products.

Information We Collect

Personal Information:

  • Contact Details: Name, email address, phone number, and mailing address.
  • Payment Information: Credit card details, billing address, and transaction history.
  • Account Information: Username, password, and other login credentials if you create an account on our website.

Non-Personal Information:

  • Usage Data: Information about your interaction with our website, such as IP address, browser type, pages visited, and the duration of your visit.
  • Cookies: Small data files stored on your device that help us understand your preferences and improve your user experience.

How We Use Your Information

To Process Transactions:

  • Facilitate and process your orders, payments, and returns.
  • Provide order confirmations and shipping updates.

To Improve Our Services:

  • Personalize your shopping experience by understanding your preferences and past purchases.
  • Enhance our website functionality and user experience.

To Communicate:

  • Send you promotional materials, newsletters, and updates about our products and services. (You can opt-out at any time.)
  • Respond to your inquiries and provide customer support.

For Legal Compliance:

  • Comply with legal obligations and protect the rights and safety of our customers and business.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption: Securing sensitive data (e.g., payment information) during transmission.
  • Access Controls: Restricting access to personal information to authorized personnel only.
  • Regular Audits: Conducting regular security audits and updates to protect against vulnerabilities.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: Third-party partners who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies) who agree to keep this information confidential.
  • Legal Requirements: If required by law, or in response to valid requests by public authorities (e.g., a court or a government agency).

Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Correct any inaccuracies in your personal information.
  • Deletion: Request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out: Unsubscribe from our marketing communications at any time by following the instructions in the email or contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage patterns. You can control cookie settings through your browser preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the policy’s effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Effective Date

This Privacy Policy is effective as of 23/09/2023.

Your trust is important to us at Moon Chocolate Official Shop, and we are committed to protecting your privacy. Thank you for choosing our products and services