Return & Refund Policy

At Moon Chocolate, your satisfaction is our utmost priority. We’re committed to providing a delightful experience from the moment you place your order to the enjoyment of our premium THC-infused chocolates. In the rare event that you’re not completely satisfied with your purchase, we offer a comprehensive return and refund policy to ensure your peace of mind.

Return Conditions:

  • Products must be returned in their original, unused condition with all packaging intact to qualify for a refund.
  • Items must be returned within 60 days of the date received to be eligible for a refund or exchange.
  • To maintain the quality and freshness of our chocolates, please handle them with care and store them in a cool, dry place away from direct sunlight and heat.

Return Cost:

  • For instances of defective products or errors in your order, such as receiving incorrect items or chocolates damaged during transit, Moon Chocolate will cover the return shipping costs. We will promptly provide you with a replacement product or issue a refund, whichever you prefer.
  • In cases of customer remorse, where the product is in perfect condition but you’ve simply changed your mind, the customer is responsible for covering the return delivery costs.

Return Process:

  1. To initiate the return process, please contact our dedicated Customer Support team at Our team will guide you through the necessary steps and provide you with a Return Merchandise Authorization (RMA) number.
  2. Once you’ve obtained your RMA number, securely package the items you wish to return, ensuring they’re adequately protected during transit.
  3. Ship the return package to the address provided along with your RMA number. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective product or order error.
  4. Upon receiving your return package, our team will inspect the items to ensure they meet our return conditions. Please allow up to 3 business days for processing once your return is received.
  5. Refunds will be issued to the original form of payment used for the purchase. Depending on your financial institution, it may take several business days for the refund to reflect in your account.


Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different product, flavor, or variant, please follow the standard return process outlined above and place a new order for the desired item separately.

Returning Items:

  • To initiate the return process or inquire about a return, please contact our Customer Support team at Our team will assist you in initiating your return and provide any necessary guidance.
  • For international returns, please be aware that a flat fee may be deducted from your refund to cover return shipping costs. Our Customer Support team will provide you with further details and assistance regarding international returns.

Return Issues:

If you encounter any issues or require further assistance with your return, please don’t hesitate to contact our Customer Support team at Be sure to include your order details, including your full name and order number, to expedite the process.

Returns FAQ:

  • Upon processing your return, we’ll send a confirmation email to the address provided on your original order. This email will include details of the refund issued, including the amount and method of refund.
  • Please allow up to 3 weeks for your return to be processed from the date it’s shipped back to us, including transit time and warehouse inspection.
  • International customers may have the option to prepay postage and duties for their return or utilize our prepaid DHL return label for convenience. Please contact our Customer Support team for assistance with international returns.

For any inquiries or assistance regarding shipping and delivery, please contact us:

Your satisfaction is of the utmost importance to us at Moon Chocolate. We strive to provide exceptional products and service, and we’re dedicated to ensuring a seamless return and refund experience for our valued customers. If you have any further questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our knowledgeable and friendly Customer Support team. We’re here to assist you every step of the way